Outlook 2016 not connecting to server

How to fix Outlook 2016 not connecting to server error


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Solution: Outlook 2016 not connecting to server

An E-mail has been an important tool for communication especially for Business-to-Business and Business-to-Customer communication. E-mails have replaced letters in many ways in such official communication. Thus, it is very important for the E-mails to be handled properly. Outlook as an application provides the control needed to ensure the quality of the mails. It also provides various benefits which makes it more efficient for business communication.

Outlook 2016 not connecting to server

Outlook 2016

This new version was more convenient than the older ones. It had many additional benefits for the user. Many of the problems that the older versions had have been fixed in this newer one. Yet some issues still remain to appear. One such issue is ‘Outlook not connecting to the server’.

How to Fix Outlook 2016 not connecting to server

There are some similar terms for the error, but the basic symptom of the error is that, when you start the application, it doesn’t connect to the server or internet. Due, to this, the process of sending or receiving e-mails might stop.

The solution is quite lengthy because there are a lot of possibilities of errors or damage that have resulted in such an issue. If you don’t have enough time and want to receive or send a mail urgently, try the following method to fix Outlook 2016 not connecting to server.

Outlook 2016 not connecting to server

Send or Receive an Email without solving the issue.

  • Step 1: Go to the following website: Sign in to your Microsoft account (live.com)
  • Step 2: Add your E-mail Id
  • Step 3: Select ‘Next’
  • Step 4: Add its password
  • Step 5: Select ‘Next’

A page will load where you will receive all the emails. Send the mails by selecting the ‘New Message’ option.

If the site isn’t loading, this means that there is a problem with your server. In such a case, you will have to want the problem to get fixed or download the application on your phone to do the work. To, do so:

  • Step 1: Go to Appstore/PlayStore, depending on the operating system in the phone.
  • Step 2: In the search bar, type ‘Outlook’
  • Step 3: Select ‘Install’ and wait.

Open the application and sign in with your Email Id. Use it to continue your work.

Solution of outlook 2016 not connecting to server

Try the solutions one by one and check which one actually solves your problem.

  • Restart

Sometimes, a restart may also solve the problem of Outlook 2016 not connecting to server

  • Check the network

See whether the connection is working by loading something that needs the internet to function

  • Check the account

See, if you have logged in from the right account with the correct password by going to:

  • File
  • Account Settings
  • Account Settings

If not, Select the account and press the ‘Remove’ option. Then, add the correct account by selecting ‘New’. If the account is the same, you can even follow the same method, if you have changed the password recently to fix outlook 2016 not connecting to server

  • Check if you are working offline

Outlook provides a benefit for its application users to work offline.

  • Check the mode by starting the Application and selecting the ‘Send/Receive’ option.
  • In the top-right corner, if the icon, displays ‘Work Offline’, select the icon. Change it into ‘Online Mode.

outlook 2016 not connecting to server

  • Check the extensions

There may be an issue with the extension that you have enabled within the application. Close them and check if it helps. To do so, select the following within the application:

  • File
  • Manage Add-Ins

Now select the ‘options’ icon (three horizontally-aligned dots) and press ‘Remove’.

  • Repair

There may be many reasons, because of which the system might get damaged. Due to this Repair the following items.

  • Office
  • Right-click on the windows icon
  • Select ‘Run’
  • Type: appwiz.CPL
  • Right-click on your Office Application
  • Select ‘Change’
  • If any permission is asked, select ‘Yes’
  • I Would recommend selecting ‘Online Repair’ as it would provide better benefits
  • Anyways, Select ‘Repair’


  • Outlook
  • Open the application
  • Select ‘Files
  • Select ‘Account Settings’
  • Again, select ‘Account Settings’
  • Select your account that is facing the problem
  • Select ‘Repair’
  • Add the details asked to do the activity


  • Data Files
  • Select the Search Bar of your Computer
  • Type ‘Control Panel’
  • Select the ‘Open’ option
  • In its search bar, type ‘Mail’
  • Select ‘Mail (Microsoft Outlook 2016)’
  • Select ‘Data Files’
  • Select ‘Settings’
  • Copy the Filename
  • Close the programs
  • Open ‘File Manager’
  • Select your ‘C’ Drive
  • Select ‘Program Files’
  • Select ‘Microsoft Office
  • In the search bar, search ‘scanpst.exe’
  • Open the program
  • Paste the location, in it
  • Select ‘Start’
  • Select ‘Repair’

The OST File can be scammed similarly by changing the searched item name to ‘Scanost.exe’. All other steps are the same to fix outlook 2016 not connecting to server.

Any of these methods might solve the problem. There are also some repair tools available on the Microsoft Website, install them to help to solve the problem. Also, try enabling activating the Autodiscover feature. If possible, try uninstalling and reinstalling Outlook as it may help. I’ve added all the possibilities known to me regarding the software. If there is any need for help, contact their Helpline. It is easily available on the website, from where the application was downloaded.

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